FREQUENTLY ASKED QUESTIONS
Useful information before starting a project
Share a product reference quantity and target delivery date Our team will reply with practical next steps
01What is the minimum order quantity?+
MOQ varies by material and process Each product page shows a reference MOQ custom projects are confirmed after reviewing the specification
02Can I order a sample?+
Yes Sample cost and lead time depend on whether you select an existing item or require a new custom sample
03How long does production take?+
Typical production is 25–55 days after sample approval Complex custom programs may require additional time
04How is freight calculated?+
Freight depends on volume weight destination and transport method We confirm a suitable option before shipment
05What files are needed for custom branding?+
Vector artwork is preferred PDF AI and high-resolution reference files can be attached to the inquiry
06Do you support Japanese communication?+
Yes Product policy and inquiry communication can be handled in Japanese